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Cancellation Refund Policy Advance Bookings

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Cancellation Refund Policy Advance Bookings


Cancellation Policy


25% if cancelled within 30 days to the arrival date.
50% if cancelled within 15 days to the arrival date.
50% if few of the total booked rooms are cancelled. (Amounting to total tariff of cancelled rooms).
100% if cancelled one day prior to booking or on the same day.


In case of any cancellation the Goods & GST of 18% on the advance (if paid) will have to be retained as it is to be paid by us to the authorities by the 20th of the month.


Any postponement/modification of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.


No-show will be treated as cancelled booking


Refunds

Refunds would be made through best available mode of payment (account transfer, online transfer – NEFT, RTGS).
Online refunds for bookings made through the website usually take 7-10 working days.
Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.


The original receipt must be presented for processing the refund. Credit/debit card cancellations will be charged 5% extra.

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Call our customer services team on the number below to speak to one of our advisors who will help you with all of your holiday needs.

Call Us :
91-93185-18200 || 93186-18200 || 94595-18200

E-mail :
support@csstays.com

About CSSTAYS

The Countryside Travels, a travel agency registered under Himachal Pradesh Tourism development and registration act 2002 ( Regd no. : 2-59/2017-KLU-TD-352), and is authorised to carry business of travel agent in Himachal Pradesh.
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Left Bank Naggar - Manali road, Vill Bharhka, Distt. Kullu (HP) -175136 - India


+91-93185-18200 || 93186-18200
94595-18200
support@csstays.com

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